Chalk & Ward are dedicated to protecting your privacy when you use us on-line, over the phone or any of our other services (“Services”). In this policy we clarify how and why we collect your information, what we do with it and what controls you have over our use of it.

Occasionally we add or change functions, features or products on our websites and services. This, and our assurance to protecting the confidentiality of your personal information, may result in periodic changes to this policy. As a result, please refer back to this policy on a regular basis to review any amendments.

If you have any queries regarding our Privacy Policy please contact Chalk & Ward or alternatively see the “Comments” section below.

Your acceptance of these Privacy Statement terms
By using any of the sites within our website network (“Web Sites”) or our Services, you unconditionally agree to be bound by this Privacy Policy.

What data do we collect and how do we use it?
Chalk & Ward collects and processes information about you in order to:

(i) identify you each time you visit a website or wish to have a service provided;
(ii) process orders or applications submitted by you;
(iii) improve our services and websites;
(iv) customise your experience, for example, provide advertisements that we think are relevant to you and which support any specific requests for information you may make through keyword searches;
(v) carry out research on the demographics, interests and behaviour of our customers and;
(vi) send you information we think you may find useful, including information about new Chalk & Ward products and services.

You may be asked when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and phone number. You may also be asked to share with us your interests, hobbies and preferences. In addition, when you order certain goods or services from our websites, we will need to know your payment details.

You are under no obligation to provide this, however if you choose not to disclose the information, then we may not be able to provide you with some services, personalise your experience and tailor our services to you (for example, inform you about special offers based on your interests).

Log Files/IP Addresses
When you visit our websites, we automatically log your IP address (the unique address which identifies your computer on the internet) which is recognised by our web server. We use IP addresses to help us administer our websites and collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non Personal Information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which linked you to our websites. You cannot be identified from this information and it is only used to assist us in providing an effective service. From time to time, we may supply the owners or operators of third party sites with information relating to the users linking our websites to theirs. You cannot be identified from this information.

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With whom is the information shared?
Chalk & Ward will not share, sell or rent your personal information to third parties. We may however, may disclose your personal information to third party suppliers who provide services on our behalf.

Chalk & Ward may disclose aggregate statistics about our sales, website visitors and phone service customers in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, these statistics will not include personally identifying information.

Chalk & Ward may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of the company name and its websites, visitors to the websites and customers of our services.

Our website contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Chalk & Ward is not responsible for the privacy policies or the content of such sites.

We will only sell or rent your personal information to a third party either as part of a sale of the assets of a Chalk & Ward company or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.

Information about products and services
It is important to us that we provide you with the highest level of service. In order to help us achieve this, from time to time Chalk & Ward companies may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please email hello@chalkward.com

Security
Chalk & Ward places great importance on the security of all information associated with our customers. We have security measures in place to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only accessible by authorised personnel to user information. With regard to our websites, we use secure server software (SSL) to encrypt all financial information you input before it is sent to us. While we cannot guarantee that loss, misuse or alteration of data will not occur; we apply our best efforts to prevent this.

Where is the information stored?
Information which you submit via our websites or our phone services is stored on a computer located in the European Economic Area. This is necessary in order to process and send information you have requested. Information submitted by you may be transferred by us to our other offices and to reputable third party suppliers, which may be situated outside the European Economic Area. Not all countries outside the EEA have data protection or privacy laws so if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Comments
email hello@chalkward.com any questions, concerns or comments you have about our Privacy Policy or write to us at:

Chalk & Ward
Chichester Place
18 Southernhay East
Exeter
Devon
EX1 1QD